14100 – General office support workers

Lead statement

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures.

Main duties

• Respond to telephone, in person or electronic enquiries or forward to appropriate person
• Prepare correspondence, reports, statements, forms, presentations, applications and other documents
• Process incoming and outgoing mail, manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Send and receive messages and documents using fax machine or electronic mail
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• Assist in preparing meeting agendas, attend meetings, and record minutes
• Assist with administrative procedures such as budget submissions, contracts administration and work schedules
• May sort, process and verify receipts, expenditures, forms and other documents
• May organize the flow of work for other office support workers
• May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
• Scan, sort and file documents according to established guidelines
• Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
• Track documents removed from files to ensure that loan out documents are returned.

Employment requirements

• Completion of secondary school is usually required.
• Completion of secondary school or college business or commercial courses is usually required.

Example job titles

office assistant · clerical assistant · general office clerk · float clerk · general office worker · junior office clerk · office clerk · typist · office machine operator · order transcriber · address forms clerk · health information clerk · administrative clerk · auction clerk · broadcast clerk · bus terminal clerk · credit card authorization clerk · dietetics office clerk - hospital · mail order filler · mail order clerk · map clerk · municipal office clerk · office administration clerk · police station clerk · relief clerk · road clerk · road maintenance clerk · subscription clerk · unit clerk · utilities clerk · utility clerk · ward clerk - hospital · warranty clerk · course coordinator · personnel scheduling clerk · program and service delivery clerk - government services · canadian police information centre (CPIC) operator · administrative clerk - Canadian armed forces · health records clerk · medical records clerk

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.