65210 – Support occupations in accommodation, travel and facilities set-up services

Lead statement

Guest service attendants and baggage porters escort incoming guests to their rooms and carry travellers' luggage.

Main duties

• Carry luggage for hotel guests, escort incoming guests to their rooms
• Check rooms to ensure they are in order
• Offer information regarding features of rooms, services of hotel and points of interest
• Assist guests with special needs
• Attend to group arrivals and departures
• Receive and deliver items and messages for guests
• Handle guest complaints and requests and maintain luggage storage areas
• Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
• Set and clear tables, serve food and beverages, clean sleeping cars and cabins, make beds, wash dishes and maintain washroom supplies
• Carry luggage for passengers aboard ships
• Ensure customer satisfaction and comfort.
• Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
• Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
• Assist with installation of audiovisual equipment and help in resolving problems during use
• May perform minor repairs on installations and routine maintenance of audiovisual equipment.

Employment requirements

• Some secondary school education may be required.

Example job titles

baggage porter · redcap · bellhop · hotel doorkeeper · hotel guest services attendant · cruise line passenger attendant · ship passenger attendant · train service attendant · audiovisual helper · baggage handler

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.