14202 – Collection clerks

Lead statement

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements.

Main duties

• Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
• Resolve collection issues by making payment arrangements by telephone or visit to debtor
• Recommend further action or discontinuation of service in cases where payment is not forthcoming
• Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
• Answer correspondence, prepare reports and maintain records and files related to collection work
• May work with on-line accounts and systems.

Employment requirements

• Completion of secondary school is required.
• A business college diploma may be required.
• A period of on-the-job training is often provided for collection clerks and collection officers.
• A collections licence issued by the province or territory of employment is usually required.

Example job titles

advertising collector · bill collector · claims collector · collection clerk · collection officer (except taxation) · collection agent (except taxation) · collections investigation officer · credit and collection clerk · instalment collector · insurance premium collector · loan collector · locator - collection · skip tracer - collection · inspector and bill collector - electric power company · inspector and bill collector - gas company · financial collector · collector

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.