62010 – Retail sales supervisors

Lead statement

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64.100), Cashiers (65.100), Store shelf stockers, clerks and order fillers (65.102) and Other sales related occupations (65.109).

Main duties

• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising and personnel matters
• Hire and train or arrange for the training of new sales staff and monitor and report on performance
• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
• May perform the same duties as workers supervised
• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Employment requirements

• Completion of secondary school is usually required.
• Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.

Example job titles

chief canvasser - retail · retail store department head · department store supervisor · department supervisor - retail · door-to-door salesperson supervisor - retail · food store supervisor · grocery clerk supervisor · cashier supervisor - retail · liquor store supervisor · meat department supervisor · newspaper sales supervisor · price marker supervisor - retail · produce department supervisor · rental service supervisor · retail store supervisor · sales clerk supervisor · stock supervisor - retail · supermarket department supervisor · telemarketer supervisor · telephone sales clerk supervisor · telemarketing supervisor · retail sales route supervisor · subscription sales team leader · sales supervisor · stock clerks supervisor - retail · delivery person supervisor · supervisor - retail · telemarketing services supervisor · newspaper delivery persons supervisor · newspaper salesperson supervisor · door-to-door sales supervisor · sales supervisor - retail · head cashier · bakery supervisor - supermarket · delicatessen supervisor - food store · night crew leader - retail store · customer service supervisor - retail · front end supervisor - retail · cage supervisor - casino · key holder - retail store

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.