62023 – Customer and information services supervisors
TEER 2Occupations usually requiring a college diploma or apprenticeship of 2 years or more, or supervisory occupations
Lead statement
Customer service representatives supervisors - financial services supervise and co-ordinate the activities of workers in the following group: Customer service representatives - financial institutions (64.400).
Main duties
- Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
Employment requirements
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Example job titles
customer service representatives supervisor - financial services · savings accounts supervisor · customer accounts supervisor · savings and credit service supervisor · customer service representative supervisor · contact centre supervisor · call centre supervisor
Wages (per hour)
| Province / territory | Low | Median | High |
|---|---|---|---|
| Canada | $19.58 | $30.87 | $43.27 |
| Newfoundland and Labrador | $17.60 | $26.00 | $67.31 |
| Nova Scotia | $18.86 | $22.50 | $38.67 |
| New Brunswick | $17.40 | $23.69 | $45.77 |
| Quebec | $23.00 | $32.82 | $42.05 |
| Ontario | $18.46 | $28.21 | $44.38 |
| Manitoba | $20.19 | $26.92 | $41.00 |
| Saskatchewan | $21.75 | $33.33 | $44.71 |
| Alberta | $21.25 | $33.65 | $38.46 |
| British Columbia | $20.00 | $33.65 | $42.00 |
Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.
Occupation details: ESDC OaSIS 2025, based on NOC 2021.