12010 – Supervisors, general office and administrative support workers

Lead statement

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (14.10) and Survey, statistical and data entry occupations (14.11).

Main duties

• Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
• Establish work schedules and procedures and coordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Train workers in job duties, safety procedures and company policies
• Requisition supplies and materials
• Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Employment requirements

• Completion of secondary school is required.
• Completion of college courses related to area supervised is usually required.
• Experience in the occupation supervised is usually required.

Example job titles

administrative clerks supervisor · attendance records supervisor · clerical supervisor · word processing service coordinator · data entry supervisor · filing clerks supervisor · desktop publishing operators supervisor · general office clerks supervisor · hospital admitting clerks supervisor · price information clerks supervisor · telephone system night supervisor · nursing registry supervisor · office clerks supervisor · office machine operators supervisor · personnel clerks supervisor · receptionists supervisor · registry supervisor · receptionists and hostesses supervisor · contract clerks supervisor · telephone system supervisor · data control supervisor · data entry clerks supervisor · desktop publishing system supervisor · electronic data-processing (EDP) unit - supervisor · filing service supervisor · records office supervisor · office services supervisor · photocopy unit supervisor · records clerks supervisor · registration unit supervisor · switchboard operators supervisor · telephone operators supervisor · unit clerks supervisor · word processing unit supervisor · office supervisor · operations supervisor · desktop publishing supervisor · telephone service supervisor · records management services supervisor · records management supervisor

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.