12012 – Supervisors, library, correspondence and related information workers

Lead statement

Supervisors of library, correspondence and related information workers supervise and coordinate the activities of workers in the following unit groups: Survey interviewers and statistical clerks (14.110), Library assistants and clerks (14.300), and Correspondence, publication and regulatory clerks (14.301).

Main duties

• Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
• Establish work schedules and procedures and coordinate activities with other work units or departments
• Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
• Train workers in job duties and company policies
• Requisition supplies and materials
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Employment requirements

• Completion of secondary school is required.
• Completion of college courses related to area supervised may be required.
• Experience in the clerical occupation supervised is usually required.

Example job titles

advertising clerks supervisor · copyright clearance supervisor · correspondence clerks supervisor · library clerks supervisor · library loans supervisor · publication clerks supervisor · statistical clerks supervisor · public opinion interviewers supervisor · survey interviewers supervisor · census commissioner · census area manager · census commissioner assistant · census area manager assistant · census district manager · regional census manager · communication clerks supervisor · customs clerks supervisor · legal services record writers supervisor · court reporters supervisor · law archivists supervisor · licence clerks supervisor · passport office supervisor · fingerprint classifier supervisor

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.