64312 – Airline ticket and service agents

Lead statement

Airline passenger, baggage and ticket agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and provide related customer services to assist airline passengers.

Main duties

• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes
• Trace lost, delayed or misdirected baggage for customers.
• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records
• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations
• Calculate load weights for compartments of aircraft using charts and computers
• Plan load to distribute and balance cargo.
• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• Provide information on airline passengers and process mileage points.

Employment requirements

• Completion of secondary school is usually required.
• Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
• Airline station agents usually require experience as a ticket, baggage or cargo agent.
• Load planners require a restricted radio operator's licence and usually require airline operations experience.

Example job titles

baggage agent - airline · airline baggage agent · airline customer service representative · customer service representative - airline · client service representative - airline · airline ticket agent · airline passenger agent · flight agent · airline cargo agent · cargo agent - airline · airline load planner · airline sales and service agent · airline reservation agent

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.