64313 – Ground and water transport ticket agents, cargo service representatives and related clerks
TEER 4Occupations usually requiring a high school diploma or several weeks of on-the-job training
Lead statement
Ticket agents and related clerks (except airline) quote fares and rates, make reservations, issue tickets, check baggage and provide related customer services to assist travellers.
Main duties
- Answer customer inquiries, quote fares and assist clients in planning travel times and routes
- Reserve seats for tour companies, travel agencies, wholesalers and the general public
- Issue tickets, handle cash transactions and check baggage
- Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
- Quote fare and rates for cargo shipment
- Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
- Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
- Trace lost or misdirected passenger baggage or cargo shipment.
Employment requirements
- Completion of secondary school is usually required.
- Up to 10 weeks of training may be provided.
Example job titles
check-in agent (except airline) · counter service agent (except airline) · passenger agent (except airline) · reservations agent (except airline) · ticket and information clerk (except airline) · luggage checker (except airline) · cargo customer service representative - bus line · cargo customer service representative - marine shipping · cargo customer service representative - railway
Wages (per hour)
| Province / territory | Low | Median | High |
|---|---|---|---|
| Canada | $16.50 | $21.20 | $30.55 |
| Nova Scotia | $16.50 | $20.82 | $29.70 |
| New Brunswick | $16.00 | $18.84 | $23.00 |
| Quebec | $16.10 | $21.34 | $30.00 |
| Ontario | $17.60 | $21.00 | $31.00 |
| Manitoba | $16.25 | $20.00 | $33.00 |
| Alberta | $16.50 | $21.19 | $32.07 |
| British Columbia | $18.00 | $23.34 | $30.55 |
Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.
Occupation details: ESDC OaSIS 2025, based on NOC 2021.