64314 – Hotel front desk clerks

Lead statement

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services.

Main duties

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.

Employment requirements

• Guest services representative trade certification is available, but voluntary, in Saskatchewan.
• Completion of secondary school or equivalent is usually required.
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.

Example job titles

front office hotel clerk · front desk hotel clerk · hotel front office clerk · reception clerk - hotel · hotel front desk clerk · hotel clerk · night clerk · night clerk - hotel · reservations clerk - hotel · room clerk - hotel · room service clerk - hotel · room clerk · day clerk - hotel · guest services agent - hotel · guest service agent · hotel night auditor · night auditor - hotel · hotel receptionist · hotel concierge · superintendent of services - hotel · front desk agent · guest service representative - hotel

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.