64400 – Customer services representatives - financial institutions
Lead statement
Customer service representatives in financial institutions process customers' financial transactions and provide information on related banking products and services.
Main duties
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travellers' cheques, foreign currency and money orders
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Inform customers of available banking products and services to address their needs.
Employment requirements
- A college diploma in business administration may be required.
- On-the-job training is provided.
- Completion of secondary school is required.
Example job titles
bank teller · credit union teller · current account representative - financial services · bank customer service officer · financial customer service representative · customer service representative - financial services · foreign exchange teller - financial services · head teller - financial services · senior teller - financial services · proof teller - bank · savings account teller - financial services · customer service agent - financial institution · teller - financial services · trust company teller · teller trainee · accounts information service clerk - financial institution
Wages (per hour)
| Province / territory | Low | Median | High |
|---|---|---|---|
| Canada | $18.00 | $22.50 | $30.67 |
| Newfoundland and Labrador | $17.75 | $20.35 | $27.50 |
| Nova Scotia | $18.00 | $21.00 | $25.64 |
| New Brunswick | $17.43 | $22.00 | $27.00 |
| Quebec | $20.00 | $24.04 | $31.00 |
| Ontario | $17.60 | $22.00 | $30.39 |
| Manitoba | $17.00 | $21.00 | $26.44 |
| Saskatchewan | $19.09 | $23.00 | $29.67 |
| Alberta | $18.50 | $22.56 | $32.00 |
| British Columbia | $19.50 | $22.50 | $31.54 |
Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.
Occupation details: ESDC OaSIS 2025, based on NOC 2021.