64401 – Postal services representatives

Lead statement

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms.

Main duties

• Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
• Sell stamps, prepaid mail and courier envelopes and money orders
• Route mail to the proper delivery stream
• Sign or obtain signatures from recipients for registered or special delivery mail and keep records
• Answer inquiries and complete forms regarding change of address, theft or loss of mail
• Record and balance daily transactions.

Employment requirements

• Completion of secondary school and some college office administration courses may be required.
• On-the-job training is required.
• Physical fitness may be required for some occupations in this unit group.

Example job titles

bus parcel express clerk · lost postal package search clerk · counter clerk - mail and postal services · mail clerk · express mail service clerk · messenger service representative · mail room assistant · management services clerk - mail and postal services · mail counter clerk · postal counter clerk · parcel post clerk · post office clerk · mail room clerk · postal services wicket clerk · mailer · registered mail clerk · postal wicket clerk · sub-post office clerk · delivery services clerk · postal clerk - retail services · volume counter – mail and postal services · shipping clerk - mail and postal services

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.