64409 – Other customer and information services representatives

Lead statement

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services.

Main duties

• Answer, in person or on the phone, enquiries from customers
• Arrange for refunds, exchange and credit for returned merchandise
• Receive account payments
• Receive credit and employment applications.
• Take customer orders for goods or services
• Promote goods or services
• Respond to enquiries and emergencies
• Investigate complaints and update accounts.
• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
• Explain the type and cost of services offered
• Update accounts, initiate billing and process claim payments, and receive payment for services.

Employment requirements

• Completion of secondary school is usually required.
• Completion of some college or other post-secondary programs may be required.
• Clerical or sales experience may be required.

Example job titles

accounts information clerk · lost or damaged goods claim clerk · supply and return clerk · price information clerk · information clerk - customer service · express and freight information clerk · customer service clerk · client service clerk · automobile dealerships service representative · complaints clerk - customer service · maintenance service clerk · lost-and-found clerk · business office service representative - telecommunications · service adviser · road transport terminal attendant · tourist information clerk · kiosk information clerk · enquiries clerk · customer information service clerk - insurance · merchandise exchange clerk · public relations clerk · hospital information clerk · telephone enquiries clerk · counter enquiries clerk · customer service representative - call centre · compensation agent · department store information clerk · hotel information clerk - contact centre · customer information service representative - retail · bus schedule information clerk · bus information clerk · customer service assistant · complaints adjuster · courtesy desk clerk · customer service representative - insurance · bill complaints investigator · lost claims clerk · customer relations clerk · lost-and-found desk clerk · customer service agent

Wages (per hour)

Source: Job Bank wages, 2025 release (ESDC). Low and high are the 10th and 90th percentiles.