22221 – User support technicians
تُنشر الأوصاف الرسمية للمهن باللغتين الإنجليزية والفرنسية فقط.
البيان الرئيسي
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software.
المهام الرئيسية
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
متطلبات التوظيف
- Completion of a college program in computer science, computer programming or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Certification or training provided by software vendors may be required by some employers.
أمثلة على المسميات الوظيفية
client support representative - systems · hardware technical support analyst · help desk analyst · help desk technician · personal computer (PC) support analyst · software technical support analyst · technical support supervisor · systems technical support analyst · call centre agent - technical support · computer help desk supervisor · help desk technical agent · technical help desk agent · hardware installation technician · software installation technician · systems support representative · user support technician · computer help desk representative - systems · deskside support technician · information technology (IT) support analyst · desktop support analyst · computer technician · application support analyst · technical support specialist – information technology (IT) · technical support representative · technical support analyst · technical support agent · service desk analyst · information technology (IT) support technician · help desk specialist
الأجور (في الساعة)
| المقاطعة / الإقليم | منخفض | الوسيط | مرتفع |
|---|---|---|---|
| كندا | 20.50 CA$ | 31.47 CA$ | 49.00 CA$ |
| نيوفاوندلاند ولابرادور | 22.60 CA$ | 32.05 CA$ | 45.79 CA$ |
| نوفا سكوشا | 19.00 CA$ | 26.00 CA$ | 41.60 CA$ |
| نيو برونزويك | 18.50 CA$ | 27.69 CA$ | 40.87 CA$ |
| كيبك | 22.00 CA$ | 30.77 CA$ | 46.15 CA$ |
| أونتاريو | 20.00 CA$ | 33.00 CA$ | 51.28 CA$ |
| مانيتوبا | 16.25 CA$ | 26.15 CA$ | 44.08 CA$ |
| ساسكاتشوان | 19.96 CA$ | 32.00 CA$ | 43.34 CA$ |
| ألبرتا | 20.19 CA$ | 30.00 CA$ | 57.69 CA$ |
| كولومبيا البريطانية | 21.06 CA$ | 33.65 CA$ | 48.72 CA$ |
المصدر: أجور بنك الوظائف، إصدار 2025 (ESDC). المنخفض والمرتفع هما المئين العاشر والتسعون.
تفاصيل المهنة: OaSIS 2025 من ESDC، استناداً إلى NOC 2021.