62023 – Customer and information services supervisors
TEER 2مهن تتطلب عادةً دبلوم كلية أو تدريباً مهنياً لمدة سنتين أو أكثر، أو مهن إشرافية
تُنشر الأوصاف الرسمية للمهن باللغتين الإنجليزية والفرنسية فقط.
البيان الرئيسي
Customer service representatives supervisors - financial services supervise and co-ordinate the activities of workers in the following group: Customer service representatives - financial institutions (64.400).
المهام الرئيسية
- Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
متطلبات التوظيف
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
أمثلة على المسميات الوظيفية
customer service representatives supervisor - financial services · savings accounts supervisor · customer accounts supervisor · savings and credit service supervisor · customer service representative supervisor · contact centre supervisor · call centre supervisor
الأجور (في الساعة)
| المقاطعة / الإقليم | منخفض | الوسيط | مرتفع |
|---|---|---|---|
| كندا | 19.58 CA$ | 30.87 CA$ | 43.27 CA$ |
| نيوفاوندلاند ولابرادور | 17.60 CA$ | 26.00 CA$ | 67.31 CA$ |
| نوفا سكوشا | 18.86 CA$ | 22.50 CA$ | 38.67 CA$ |
| نيو برونزويك | 17.40 CA$ | 23.69 CA$ | 45.77 CA$ |
| كيبك | 23.00 CA$ | 32.82 CA$ | 42.05 CA$ |
| أونتاريو | 18.46 CA$ | 28.21 CA$ | 44.38 CA$ |
| مانيتوبا | 20.19 CA$ | 26.92 CA$ | 41.00 CA$ |
| ساسكاتشوان | 21.75 CA$ | 33.33 CA$ | 44.71 CA$ |
| ألبرتا | 21.25 CA$ | 33.65 CA$ | 38.46 CA$ |
| كولومبيا البريطانية | 20.00 CA$ | 33.65 CA$ | 42.00 CA$ |
المصدر: أجور بنك الوظائف، إصدار 2025 (ESDC). المنخفض والمرتفع هما المئين العاشر والتسعون.
تفاصيل المهنة: OaSIS 2025 من ESDC، استناداً إلى NOC 2021.