22221 – User support technicians

شرح اصلی

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software.

وظایف اصلی

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.

شرایط استخدام

• Completion of a college program in computer science, computer programming or network administration is usually required.
• College or other courses in computer programming or network administration are usually required.
• Certification or training provided by software vendors may be required by some employers.

نمونه عنوان‌های شغلی

client support representative - systems · hardware technical support analyst · help desk analyst · help desk technician · personal computer (PC) support analyst · software technical support analyst · technical support supervisor · systems technical support analyst · call centre agent - technical support · computer help desk supervisor · help desk technical agent · technical help desk agent · hardware installation technician · software installation technician · systems support representative · user support technician · computer help desk representative - systems · deskside support technician · information technology (IT) support analyst · desktop support analyst · computer technician · application support analyst · technical support specialist – information technology (IT) · technical support representative · technical support analyst · technical support agent · service desk analyst · information technology (IT) support technician · help desk specialist

دستمزد (ساعتی)

منبع: دستمزدهای Job Bank، انتشار 2025 (ESDC). پایین و بالا برابر صدک ۱۰ و ۹۰ است.